Be specific

Name the ingredients and requirements rather than using vague labels. Ask whether the supplier can accommodate them and how preparation and cross-contact are handled. Do not assume removing a garnish makes a dish suitable.

Confirm identification and service

Agree how special meals will be labelled and given to the correct guests. Keep sensitive personal details within the necessary planning group.

If something is uncertain

Ask for clarification before ordering. For individual medical questions, guests should seek advice from a qualified professional rather than relying on a general menu description.

Routes, service availability and conditions are confirmed for each individual booking.

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